FAQs

How do I get help with sizing?

You can check our size chart here

Will you release more sizes?

We would love to increase our range of sizing to be inclusive to every woman possible. Being a start-up means we are currently limited however with your help we will be able to expand sooner.

How long will it take to receive my order?

If you are in Australia, regular post will take up to 2-6 business days. Express post can take up to 1-4 business days to arrive. If you have any delays with your order please feel free to contact us however once your parcel has been shipped we no longer have access to control it. We will do our best to assist in this case.

How do I correctly remove my hygiene sticker?

Sometimes hygiene stickers can leave a temporary residue behind if not removed correctly. To ensure your hygiene sticker does leave any residue, soak your swimsuit in soapy water for 30 mins. Remove the hygiene sticker while wet.

What are your parcels & packaging made of?

Our packaging is made with 100% biodegradable materials. They should be recycled in the correct way. 

What payment method can I use?

We accept Shop Pay, Visa, Mastercard, American Express, UnionPay, Paypal, Apple Pay & Google Pay.

Can I get a refund?

We offer store credit or returns and refunds if you wish to return your item for a better fit or because you have simply changed your mind. Our store credit has no expiry and can be used for a similar product or for a completely different style. Please head to our returns portal via our return policy to begin your return, and read for more information.

My item is faulty or incorrect, what do I do?

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you did receive. You can also email our team at info@sanovathelabel.com with the subject line Faulty/Incorrect Item - Order #XXX (your order number).